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Customer Service

Shipping & Delivery
Orders received before 2:00 PM EST are shipped the same business day, orders received after 2:00 POM are shipped the next business day.
Orders submitted with Overnight/Next Day and 2 Day shipping options can be shipped at requested shipping speed when all items become available on an order. "In-stock" items can be shipped on the same day if an order is placed before 2 PM EST on that business day. All orders placed after 2 PM EST can be shipped out on the following business day. "More on the way" and "Nationwide Back Order" items can be shipped by the requested shipping method within 24 hours once the items become available in our warehouse. Unfortunately, oversize items are eligible for ground shipping only and are shipped by freight (special trucking other than UPS, USPS or FedEx).
Privacy & Security
Please referr to the Privacy Policy section.
Returns & Replacements
When you buy from LEDRADIANT.COM, you can rest assured that your products have been designed, tested and guaranteed. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date.
All returned products must be 100% complete in its original form, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided in the initial shipment. LEDRADIANT.COM reserves the right to refuse crediting customer’s account if returned item is damaged, scratched or not in sellable condition (Please refer to below product type details). PLEASE DO NOT DAMAGE OR WRITE ON THE ORIGINAL (INNER) MERCHANDISE BOX.
LEDRADIANT ships out most orders within the same day once an order placed. Therefore, if an order is submitted, there is no guarantee that it can be cancelled. Please follow the return policy if the order is already shipped.
Payment, Pricing & Promotions
Promotions are good for the rules they are set.
Viewing Orders
You can view and track your orders online by signing into your account.
Updating Account Information
Is the customer responsability to maintain current the shipping address to avoid delays or misplacements.

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